Frequently Asked Questions

Visit the Track & Trace page, enter your tracking number exactly as it appears on your booking confirmation, and click Track. You will see a full timeline of your shipment's journey, including current status, last location, and estimated delivery date.

This typically happens for one of three reasons: the tracking number was entered with a typo or extra space, the shipment was only recently created and has not yet been scanned into the system, or the number may belong to a different carrier. Double-check the number from your confirmation email and try again after a few hours if the shipment is newly booked.

Transit times depend on the service type (air, ocean, or ground), the origin and destination locations, and whether customs clearance is required. Express air freight can deliver within 1–3 days internationally, while ocean freight typically takes 2–6 weeks. Your booking confirmation will include an estimated delivery window, and you can track progress in real time.

Address changes are sometimes possible depending on how far the shipment has progressed. Contact our support team immediately with your tracking number and the corrected delivery details. We will check whether an amendment is still feasible and advise on any associated costs or delays.

Yes. We operate in over 180 countries and offer international freight via air, ocean, and ground modes. Our team manages all aspects of cross-border shipping, including documentation preparation, customs declarations, duties calculation, and last-mile delivery at the destination.

Start by checking your latest tracking update — delays are often caused by customs holds, weather, or high-volume periods that are clearly noted in the tracking timeline. If there has been no movement for more than 48 hours without explanation, contact our support team with your tracking number. We will investigate, escalate if needed, and keep you updated on resolution.

Shipping costs are calculated based on several factors: the actual or volumetric weight of the cargo (whichever is greater), the origin and destination, the mode of transport, the service level selected, and any applicable surcharges such as fuel, remote area, or customs fees. Request a quote through our website for an accurate price based on your specific shipment details.

Use our Request a Quote page and fill in your shipment details — cargo type, dimensions, weight, origin, destination, and preferred delivery timeline. Our team will review your requirements and send a detailed quotation within one business day, with no obligation to proceed.

Standard international freight documents include a commercial invoice, packing list, and a bill of lading or airway bill. Depending on the cargo type and destination, you may also need a certificate of origin, import/export licences, or specific compliance certificates. Our team will guide you through exactly what is required for your shipment.

All shipments are handled with care under our standard liability terms. For additional peace of mind — especially for high-value, fragile, or sensitive cargo — we can advise on available cargo insurance options that cover loss, damage, or delay. Contact our team before booking to include coverage in your shipment plan.